Return Policy
Return and Refund Policy – Sofia Rose Boutique
At Sofia Rose Boutique, we strive to provide every customer with exceptional service and a smooth shopping experience. This return and refund policy has been carefully designed to ensure clarity, fairness, and customer satisfaction.
Return Conditions
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Returns can only be initiated after the product has been physically received.
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The return request must be submitted within 15 days of receipt.
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Once approved, you have an additional 15 days to ship the item back.
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Returns must be shipped to our central warehouse in Asia (address provided after approval).
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Return costs, including international shipping and any customs fees, are fully borne by the customer.
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Items must be unworn (trying on is allowed), unwashed, undamaged, and in original condition with all tags attached.
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Wearing the item beyond fitting is not permitted.
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Ordering multiple sizes with the intent to return part of the order is not allowed.
We reserve the right to refuse returns that do not meet these conditions.
Final Sale Items
Items purchased during Final Sale promotions (40% discount or higher) are non-returnable. This exclusion will always be clearly indicated in the sale offer.
Restocking Fee
A $20 restocking fee per returned item will be deducted from your refund. This fee helps cover inspection, handling, and reintegration into our stock system.
100% Return Guarantee on Unused Items
We proudly offer a full return guarantee on all unused products that meet the above conditions.
Damaged or Faulty Items
If you receive damaged or faulty items:
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Contact our customer service at info@sofiaroseboutique.com within 15 days of receipt.
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Provide clear photos and a description of the issue.
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If the fault lies with us, we will provide a full refund or replacement at no cost to you.
We also offer a 100% guarantee on defective products.
Return Process
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Email your return request to info@sofiaroseboutique.com within 15 days of receiving the item.
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You will receive the return address of our warehouse in Asia.
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Ship the item back at your own expense, including any customs duties or shipping charges.
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We strongly recommend using a trackable shipping method.
Refunds
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Refunds are processed within 15 days once the returned item has been received and approved.
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Refunds are issued via the original payment method.
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Shipping costs, customs fees, and restocking fees are non-refundable.
Liability
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We are not responsible for lost packages if tracking shows the item was delivered to the address provided by the customer.
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Incorrect addresses are the customer’s responsibility.
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Address errors must be reported within 24 hours of placing the order.
Cancellations
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Orders can be canceled within 1 hour of placement by contacting our customer service team.
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After 1 hour, orders are already being processed and cannot be canceled.
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If your order is already on its way, please wait until delivery and then initiate a return.
Contact
For any questions about returns, please contact us at:
📧 Email: info@sofiaroseboutique.com
At Sofia Rose Boutique, we are committed to fair and efficient handling of all returns. By following this policy, we ensure a smooth return experience for everyone. 🤍